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Chatentra Support Departments

Customer Support – General enquiries, account issues, basic troubleshooting and customer assistance.
Technical & Channel Support – Technical problems, integrations, APIs, WhatsApp, Instagram, Telegram, Messenger and channel-related issues.
AI & Automation Support – Chatbots, AI agents, workflows, bulk messaging and automation issues.
Billing & Account Support – Subscriptions, payments, invoices, upgrades, account access and account management.
Onboarding & Customer Success – New customer setup, training, platform adoption and customer success.
Product Support & Feedback – Bug reports, feature requests, product suggestions, user feedback and recommendations for improving Chatentra.
Escalations & Specialist Support – Complex complaints, security, compliance, enterprise customers and issues requiring Engineering or Management attention.